| 1. |
No help desks and no one is
serious about the grievance
handling in any office though
the cells are constituted. Only
one person used to look after
the work. |
Grievance handling has been
made the core around which all
activities are weaved. Public
satisfaction is increased by
providing them hounorable and
equal treatment. Help is provide
on status of the application, filling
of application form and making
the petitioner aware about various
schemes of the Govt. |
| 2. |
No mechanism for registration
of petitions. A scope for
middlemen exists. |
Petitions are registered and a
unique number is generated,
department which should redress
is mentioned and guidance is
given about whom the petitioner
should approach and when. Hence the middlemen and touts
are eliminated. |
| 3. |
No mechanism to track
petition |
Can be tracked with the unique
number given to the petitioners or
even with the name & mandal.
Tracking is possible at all stages of
the petition and not the final stage
alone. |
| 4. |
No accountability to the
officers |
Officers are made accountable
and their performance is
measured with the disposal not by
no. of petions but by each and
every case with the name of the
petioner and the case sheet of
every case , every week at the
HOD level and once in a fortnight
at Collector’ level. |
| 5. |
No public satisfaction |
Public are taken care from the
moment they enter the
Collectorate. Enormous public
satisfaction is observed. |
| 6. |
No transparency |
Totally transparent, petitioner can
know the status of the petition
from any where in the world
through web based application.
Earlier, even the petitions are not
traced. |
| 7. |
Enormous Delay in sending the
petition to the proper officer. |
A paper based petition used to
take atleast a week to 2 weeks to
reach the officer. The web bases
system sends the scanned copy of
the petitioner instantaneously and
there is no question missing the
information or loosing the petition
itself which was there in the earlier
system. |
Call : 2244444
